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Solutions Architect
At Mzinga, the Sales team plays a critical role in driving business and revenue growth by engaging with clients in which our solutions and services can provide value and increase our clients’ organizational effectiveness. At the core our company believes in the value of partnering with our clients for their success by establishing close working relationships, consulting with our clients and prospects to understand their needs and then proposing solutions that enable them to meet their objectives and strategic initiatives. The Solutions Architect works collaboratively with the Sales teams to effectively manage relationships and grow revenue with new and existing customers.
In this job, you'll combine your exceptional communication skills, technical aptitude and creative thinking to consult with prospective and existing clients to understand their business needs, map those needs to our solutions, and when necessary, develop successful proposals that are relevant to clients’ requirements. Furthermore, you will collaborate with the Sales team to create and present demonstrations of our solutions to prospective and existing clients. Part of an effective demonstration also includes being able to communicate at various levels to accommodate the audience and their specific interests in our solutions, whether it is from a technical or business aspect.
The Solutions Architect (SA) is responsible for providing consultative sales support to customers and prospective clients by demonstrating the value of Mzinga’s products and solutions during pre-sales engagements. The SA will work closely with members of the Sales team to ensure that Mzinga’s solution offerings are being clearly mapped to customer and prospect business needs.
Primary Responsibilities
- Facilitate consultative discussions on the features, competitive advantages, and business benefits of Mzinga’s solutions
- Analyze prospect and customer business requirements to ensure solution will accomplish customer's objectives and achieve their success criteria
- Design, develop, and deliver interactive and engaging solution consultation/demonstrations as they apply to prospect and customer business needs, as well as asking questions to validate alignment and ensure understanding
- Provide product demonstrations that effectively map solution offerings after gathering the necessary information regarding client business needs and pain points
- Adherence to and application of Mzinga’s Sales Process to ensure a consistent, quality approach to sales, customer care, and communication
- Set appropriate expectations during the pre-sales process to ensure customer satisfaction and referencability
- Assist in preparing proposals and presentations, respond to technical questions, and create statements of work
- Ensure the smooth transition of solution details to Professional Services after the sale has closed
- Maintain a high personal level of industry and competitive knowledge for all solutions
- Develop and deliver engaging webinars focused on solution value, industry expertise, and thought leadership as it applies to existing and potential clients attending webinars
- Manage and maintain sales support documents, presentations, client pre-sales data, mock-ups, etc.
Education/Experience/Skills
- Ability to work in a team environment with Sales, Services, and customers from developer and practitioner level to executive level
- Experience in marketing, selling, and positioning with thought leadership in the learning and online community space
- Familiarity with Web 2.0 technologies and social networking; hands-on experience is a plus
- Possess excellent oral/written communications and presentation skills
- High aptitude for problem-solving and trouble-shooting
- Ability to learn new software on an extremely technical level in order to relay their level of expertise to others during meetings, demos, presentations, etc.
- Highly results oriented approach to meeting Sales team revenue goals
- Ability to effectively manage multiple projects
- Adapts easily to constantly changing projects and priorities
- Exceptional time management and organizational skills
- Self-disciplined, self-motivated with ability to learn quickly and adapt to changes quickly
- Ability to travel on short notice, if necessary
- Graphic design and technical skills related to developing web interfaces are a plus
The Company offers excellent benefit and compensation programs. If you want to work for a company that is on the cutting edge in the information markets, email your resume today to Careers@mzinga.com.
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